JOB TITLE: Administrator

ACCOUNTABLE TO: Management

Purpose of the position

  • To assist in the management of services
  • To maintain continuity of standard of services
  • To maintain training for employee’s
  • To ensure filing is maintained and kept up to date

Scope of position

The Administrator provides a support mechanism by assisting in the organisational tasks when supporting the management of services. The aim of the administrator is to assist in ensuring the smooth running of the business.

The Administrator is also responsible for managing the administration of the services to which Precious Care Services Ltd provides. The Administrator will maintain confidential Service User files and information at all times, in accordance to Policy. The Administrator will prepare and present reports and information as required. The Administrator will manage and distribute resources effectively, and will ensure that all care is provided in a caring and respectful way in keeping with all relevant Policies and procedures and Precious Care Services Ltd standards.

The Administrator will liaison with other community services and resources to ensure that other resources are involved, if required. The Administrator will also provide information on training applicable to the individual employee, as required and requested.

Responsibilities

1. Coordinate with Service Users and other Employee members.

Main Activities;

  • Identify Employee training needs
  • Ensure training is appropriate and completed for each individual employee
  • Make sure all training requirements are valid and consistent with changes in the Law and relevant Requirements.
  • Make arrangements with Service Users in relation to finalising un-paid fees
  • Ensure payment of fees correlate with Collection Dates
  • Establish and maintain an accurate and confidential service
  • Assist in the completion of Care Plans, upon requests
  • Complete Service User satisfaction questionnaires via telephone call, post or face to face intervention
  • Complete employee satisfaction questionnaires via telephone calls, post or face to face intervention
  • Assist in the initial ‘Screening Process’
  • Educate potential interests’ on the services available within Precious Care Services.

2. Coordinate with Management

Main Activities;

  • Ensure all work completed is done so in accordance to Precious Care Services relevant Policies, Procedures and regulations
  • Responsible for all scanned documents being stored and updated on the computer filing system
  • Make recommendations for changes and improvements to the program, in relation to organisational strategies
  • Discuss any concerns with management
  • Office base: Will be main point of contact

3. Coordinate community resources and supports

Main Activities;

  • Responsible for recording invoices from suppliers and resources accordingly
  • Submit supplies and resources as per requests
  • Make enquiries regarding training, availability and cost
  • Provide information to other health care services in accordance to Policy and the acknowledgement of Management
  • Liaison and advocacy with family members and other services regarding benefits, award, equipment and supplies entitlement
  • To attend all mandatory training

Knowledge, skills and abilities

Knowledge

The Administrator requires knowledge of;

  • Service User Risk Assessments
  • Computer Literate
  • Microsoft Software
  • First Aid and/or CPR
  • Safeguarding Adults
  • Services, resources and funding available within the community
  • Applicable training for Employee members
  • The culture of the community
  • Understanding of Precious Care Services Ltd relevant Legislation, Policies and practices

Skills

The Administrator must demonstrate the following skills;

  • Ability to prioritiz
  • Ability to type accurately
  • Decision Making Skills
  • Ability to work self- initiated
  • Effective verbal, writing and listening skills
  • Stress management skills
  • Financial management skills
  • Human resources management skills
  • Administrative skills
  • Strong interpersonal skills
  • Conflict resolution skills
  • Well-developed organisational skills

Personal Attributes

The Administrator must maintain strict confidentiality in performing the duties of the Care worker. The Administrator must demonstrate the following personal attributes;

  • Possess cultural and awareness sensitivity
  • Demonstrate work ethics
  • Be consistent and fair
  • Be compassionate and understanding
  • Be flexible, adaptable and able to work effectively in a variety of setting
  • Respect cultural differences
  • Work independently with super vision and re-assurance when needed
  • Work effectively as a member of a team
  • Ability to be trusted
  • Loyal
  • Open ness with Management
  • Realistic expectations with self and Management

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